How to integrate Licorice with ConnectWise

Integrating Licorice to ConnectWise is easy and takes only 5 minutes. In this post we’ll take you through the steps to get up and running.

You will need

  1. ConnectWise API Security Roles
    (A Licorice team member will provide this)
  2. To be a ConnectWise admin

Creating the Security Role

Generating the API Keys

  1. Under System, click Members
  2. Select API Members
  1. Click the ‘+‘ to add a new API Member
  2. Complete the form and ensure that the Role ID is set to the ‘Licorice’ role just created
  3. Once you have completed all of the required fields, click Save
  4. Once saved, go back into the user and click API Keys
  1. Click the ‘+‘ to add a new API Key
  2. Enter ‘Licorice Integration‘ in the Description for the API Key then click Save
  1. After saving, a Public Key and Private Key will be displayed
    Note: This is the only time you will be able to view the Private Key
  2. In Licorice, click your avatar icon, then Settings, then Integrations
  3. Enter your ConnectWise URL and Company ID (https:// is not required)
  4. Copy and paste the Public Key and Private Key into Licorice
  5. Click Connect

Completing the Integration

If the above was successful you should see around 30 mapping fields, so Licorice can understand your ConnectWise environment.

  1. Licorice will try to make sensible mapping suggestions, please go through one by one and check they look correct
  2. If anything does not line up, you can make changes in ConnectWise, and click Refresh in Licorice to refresh the fields
  3. Once you are happy, click Integrate!

Note: Once integration is complete, you can go back and Refresh and/or change these mappings if you need to.