Licorice features.

All the features we’ve wanted for the past 25 years (but never had).

Illustration of tasks being done

For engineers

New service UI

Replace your PSA’s service module with a new lightning-fast workflow.

*More integrations coming soon.

Automatic time tracking

Licorice understands when jobs are ‘live’. Effortlessly account for all time.


Sent a note or time entry too early? Simply hit ‘Undo’ (like Gmail).

Start new jobs fast

Phone ringing? Click ‘+’ to start a new job—no need for notepad.exe.

No page ‘refreshing’

Everything’s updated in real-time—don’t wait for page reloads.

Personal time

Roster lunch, vacations, and sick leave on the fly.

Quick follow-ups

ALT+drag to quickly create a reminder for a job, or another appointment.

Calendly-like interface

Clients can book appointments without several back-and-forths.

Secure by design

Destroy your session on tab close—great for logging on a client’s PC.

Keep ‘Status’ across boards

Licorice tracks job statuses across Service Boards so you don’t have to.

Outlook sync

With ConnectWise Exchange sync, Licorice appointments instantly appear in Outlook.

Serious workflow

Minimum clicks + maximum information—less admin, more engineering.

For MSPs

Competitive advantage

Deliver on what’s next in IT service—online booking.

100%+ accounted time

Recover 100%+ billable time. Justify the monthly bill for all-you-can-eat clients.

Save SDM time

Empowers engineers and clients to self-schedule, saving days each week.

Accurate Time Sheets

Save administrative effort—weekly Time Sheets come to you already accurate.

Quickly reassign

Someone unexpectedly away? Reassign tasks in seconds.

See real workload

Immediately see when you’re under- or over-resourced. No more guessing.

10,000 ft view

See what your team is working on at a high level in real-time.

Internal tasks

Clearly block out internal meetings, training, or technical work.

Retain talent

Fewer lists means less stress, less burnout, and happier employees.

SLA timer handling

SLA timers are stopped and started accurately, automatically.

Full control

Configure online booking rules and engineer availability for specific clients.


Enforce 2-factor authentication across your company.

What would you like to see next?

For teams

See each others’ day

Add other engineers’ calendars and quickly work between them.

Drag-and-drop to assign

Drag jobs to other engineers to reassign or escalate, with full accountability.

Live notifications

Whether WFH or in-office, know what’s happening in the rest of your team.


(Coming soon) Work in teams or pods, see just what’s relevant.


Full asynchronous sync

Performance is not tied to your PSA. Works even if your PSA is offline.

Modern API

A super-fast, agnostic, self-documenting API.

World-class infrastructure

Secure, robust, modern, and performant.

Data sovereignty

Licorice’s data never leaves your preferred country.


ConnectWise logo

(Coming soon)

(Coming soon)

(Coming soon)