Licorice works seamlessly with your existing PSA and data.
Don’t have a PSA? No problem, Licorice is the perfect tool to take control of service delivery.
(2024)
(2025)
Licorice puts you in complete Control
Licorice is an interface that combines intelligent accurate prediction of user intent, cutting-edge behavioral science, and a distributed neural network designed to integrate into all existing software.
Increase Agility
Licorice combines information from many sources into a single pane, showing you exactly the right information at the right time.
Not only does Licorice combine information, it intelligently drives the PSA, saving each tech 30 days per year.
- See and understand everything instantly
- Coordinate people and tasks faster than ever
- Never lose anything. Even if you lose power, Licorice remembers what you were doing
Reduce tech onboarding times by 90%
Requiring process training for software is a thing of the past. Techs get up and running in a few minutes and get straight to work. This enables you to hire and scale efficiently, knowing service remains consistent.
- <60-minute orientation for techs and new hires
- Perfect process adherence for the whole team without trying
- Techs actually love using it
Reduce admin Tasks by 80%
Tech and Service Managers spend a lot of time in the PSA. Licorice automates PSA service tasks, reducing many clicks into one or two.
- Minimize time spent coordinating and updating work
- Maximize time for clients and tech work
- Eliminates the need to reconcile time entries
Industry Support
“Licorice brings a much-needed rethinking of IT support methods, reducing stress for engineers, providing better visibility to customers, and simplifying management — without having to change your existing support software. This is a positive outcome for everyone!”
— Dean Calvert, Calvert Technologies
“Licorice addresses major service inefficiencies that no one has been able to solve until now. I believe this is because IT companies manage their workloads quite differently from other industries.”
— Ryan Spillane, 360 Consulting
Contributors
Thank you to all the future-looking MSPs who participated in the beta and Pilot programs.
built by MSPs, for MSPs
Licorice is lead by Samantha Glocker, founder of Caramel Australia, an award-winning MSP for 20 years. Licorice has been developed collaboratively with 24 diverse MSPs from around the world.
“I want to give a voice to the techs and engineers… I think we’ve been grossly underrepresented. It’s literally the Information Age — it’s time for IT workers to be the heroes of our age.”
— Samantha Glocker, Founder and CEO
Why Now?
Less Stress
Knowing what’s next and reducing complexity translate to a happier and healthier team.
Lower Overheads
Reduce admin tasks, tech/client churn, process training, and stay out of crisis management.
Increased Revenue
Capture up to 112% of billable time/documentation — effortlessly report value to clients.