Works with your data
Licorice works seamlessly with your existing PSA and data.
Techs use Licorice full-time for service and project delivery, exceeding SLAs,
without skipping a beat with clients.
You continue to use your PSA for project planning, quotes, opportunities,
invoicing, accounts, and other back office tasks.
Don’t have a PSA yet? You won’t need one. Licorice is just as powerful standalone, in just minutes, so take control of your service delivery today.
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puts you in complete Control
Licorice might look simple, but don’t be fooled. It covers everything a tech needs — at many times the speed of other software.
The subject of a patent, Licorice’s UI uses cutting edge behavioral science to ensure
you’re in control and never overwhelmed, while still being familiar and easy to learn.
Because, let’s face it, you didn’t get into IT to spend half your day in a PSA.
With Licorice, save what’s in your head and quickly find what’s next, and save hours of ticket juggling each week.
Increases Agility
Licorice combines information from many sources into a single pane of glass, showing you exactly the right information when you need it.
It automates repetitive tasks, accurately performing several updates in the PSA from a single action in Licorice.
- See and understand everything instantly
- Coordinate people and tasks faster than ever
- Never lose anything. Even if you lose power, Licorice remembers what you were doing
Reduces tech Training by 90%
Requiring process training for software is a thing of the past. Techs get up and running in a few minutes and get straight to work. This enables you to hire and scale efficiently, knowing service remains consistent.
- Less than 60 minutes to train techs and new hires
- Perfect process adherence for the whole team, without effort
- Techs actually love using it
Reduce Ticket admin by 80%
Tech and Service Managers spend a lot of time in the PSA. Licorice automates PSA service tasks, reducing many clicks into one or two.
- Minimize time spent coordinating and updating work
- Maximize time for clients and tech work
- Eliminates the need to reconcile time entries
Real Industry Support
“Licorice brings a much-needed rethinking of IT support methods, reducing stress for engineers, providing better visibility to customers, and simplifying management — without having to change your existing support software. This is a positive outcome for everyone!”
— Dean Calvert, Calvert Technologies
“Licorice addresses major service inefficiencies that no one has been able to solve until now. I believe this is because IT companies manage their workloads quite differently from other industries.”
— Ryan Spillane, 360 Consulting
Real Contributors
Licorice was built in collaboration with the industry, not on an island.
Thank you to all the MSPs for sharing your wishlists, testing, and feedback.
built by Australia’s First MSP
Licorice is designed by Samantha Glocker and team. Samantha founded Caramel, Australia’s first MSP, in 2002, and is an expert in information systems and software design.
“I want to give power to the technicians… We’ve seen advancements in our technical tools, but our service delivery software is still from the 1990’s — it’s time for that to change.”
— Samantha Glocker, Licorice founder and CEO
Why Change Now?
Less Stress
Always knowing what’s next gives your entire team greater clarity, lower stress, and low employee turnover.
Happier Techs
Licorice significantly reduces ticket admin, tech training (or retraining), and gives you a stable foundation for growth.
Increased Revenue
Capture up to 112% of billable time and documentation to accurately and effortlessly report your value to clients.