The end of IT tickets forever.

Software has come a long way in the last 30 years.
Why is your PSA still stuck in the ’90s?

Illustration of IT professionals shredding tickets

What is Licorice?

Replacement UI
for PSAs*

Asynchronous
2-way sync

Lightning-fast
UI and workflow

Calendly-style
client appointments

Automated
time tracking

 

Screenshot of Licorice

A new type of support software

Licorice™ is the fastest, cleanest way to deliver IT services.

A new interface for your existing PSA, that’s simple and elegantly modern. Licorice replaces old-fashioned tickets with streamlined workflow, communication, and all in one lightning-fast interface—without the need to change ITSM/PSA software.

Why IT providers love it

Moves as fast as you do

Record your thoughts immediately, finally ditch notepad.exe.

Record time entries
with a single click.

Sent an update too early?
Just hit ‘Undo’.

Calendly-like client scheduling

Frees your team to focus on delivery excellence.

Schedule clients without
the back-and-forward.

Complete control
over appointment rules.

Full asynchronous integration

 A drop-in, lightning-fast replacement UI for ConnectWise*.

Outperforms ticket-based
workflows by many times.

Familiar UI for both your
team and your clients.

*More PSAs coming soon

Transparent operations

Everyone knows what’s next at a glance.

See where you’re
under- or over resourced.

No surprises lurking
somewhere in lists.

Join for free

The bottom line.

Retain talent

Happy engineers means higher job satisfaction and less burnout.

Save costs

Patent-pending workflows reduce costs and increase billing efficiency.

Zero-touch appointments

Professional service from go to whoa means higher client retention rates.