The end of IT tickets forever.

The next generation service interface for ConnectWise.

Illustration of IT professionals shredding tickets

What is Licorice?

Enhance your PSA’s
service interface

Lightning-fast
workflows

Rapid
scheduling

Works when your
PSA is offline

Automatic
time tracking

 

Screenshot of the Licorice software

Licorice is the fastest, most accurate way to deliver IT services and scale.

Licorice augments old-fashioned service ticket handling with a comprehensive and lightning-fast new interface, preserving all your existing SLAs, workflow rules, and reporting—without changing your existing PSA/ITSM software.

Best of all it does this with minimal retraining, and there’s no hidden big setup you have to do—most clients are online in less than an hour.

Why MSPs love it

Moves as fast as you do

Document your work accurately. Get stuff out of your head, and switch jobs quickly with ease.

Record time entries
with a single click.

Licorice saves
as you go.

Calendly-like client scheduling

Frees your team to focus on delivery excellence.

Schedule clients without
the back-and-forth.

Complete control
over appointment rules.

Two-way asynchronous integration

 A drop-in, lightning-fast overlay onto ConnectWise Manage*.

Outperforms ticket-based workflows by many times.

Intuitive interface that
doesn’t need hours of training.

*More PSAs coming soon

Rapid resource allocation

See everyone’s tasks and accurately allocate resources.

Clearly see where you’re
under/over-resourced.

No more tickets
hidden in lists.

Enhance your service

The bottom line.

Retain talent

Happy engineers means higher job satisfaction and less burnout.

Save costs

Patent-pending workflows reduce costs and increase billing efficiency.

Zero-touch appointments

Professional service from go to whoa means higher client retention rates.