Licorice vs ConnectWise Manage Feature Comparison
Licorice vs. ConnectWise Manage at-a-glance
Joining
Free trial
Low cost
Licorice
ConnectWise Manage
Tech Training
Up and running
Mastery
Process adherence
Human error
2 hours
3 days
Excellent
Low to none
1 week
1 months
Process creep
Requires constant monitoring
Automation
Auto-update ticket status
Auto-update SLA clocks
Auto-notify techs of ticket of updates
Auto-capture time worked on ticket
See what other techs are working on in real-time
Auto-display recent tickets for user
on create ticket
Clients, Users, and Sites
One-click see user contact details
Send to user to book appointment
Add and update users
Add and update clients
Add and update sites
List/search clients/companies
List/search users
Missing email addresses in red
Workflow
See ticket appointment history at a glance
See tickets and appointments together
See what other techs are working on in real-time
Identify ticket problems at-a-glance
View techs’ workload side-by-side
Drag tickets between techs
One-click reassign ticket
One-click copy to another tech
CC external party email addresses on tickets
Auto-display recent tickets for user
on create ticket
Find client by typing user’s name into ticket
Scheduling
Client self-scheduling portal
Different scheduling and business hours
Restrict scheduling to certain clients
Branded self-scheduling portal
One-click request appointment with
user
Auto-reply to new service requests with scheduling link
Roster techs to client scheduling
Fully controllable scheduling rules
See tickets and appointments together
Dispatchers view
Efficiency and Performance
Guaranteed <50ms for any function
Average time to complete work
Average actions (click/typing/tab/drag)
Multiple tabs required
30–40 min per day
192 per day
Comfortable single
window
1½ – 2 hrs per day
612 per day
Several
Search
Find-as-you-type
Search by ticket #, tech, user, client,
free text
Intelligent AND / OR searching
Auto-display recent tickets for user
on create ticket
Find client by typing user’s name into ticket
Data Entry and Integrity
Saves everything as-you-type
Undo send note
Undo time entry
Works with ConnectWise offline
Ticket checklists / tasks
Time and Documentation
Average time documented / billed
Techs update tickets
Management overhead
Add assets to tickets
Add configuration items to tickets
Update asset information
Update configuration item information
Classify ticket by type / subtype / item
Ticket checklists / tasks
Time entry rounding
Billable/not-billable
After-hours billing
105%–112%
Hourly
None — techs self-manage
84%–86%
Hours – days
Constant monitoring
Technicians
See what other techs are working on
in real-time
View other techs’ workload side-by-
side with yours
One-click reassign to another tech
One-click copy in another tech
Centrally assign techs to teams
Assign a tech to multiple teams
Easily identify techs with profile pics
Define working/rostered hours
Default appointment duration per tech
Personal tasks
Teams / Pods
Centrally assign techs to teams
Assign a tech to multiple teams
Live notifications of team milestones
Security and Data
Two-factor authentication (2FA)
Force 2FA for all users
Ability to delete your data
Sync
Full 2-way sync between ConnectWise and Licorice
Works standalone (without ConnectWise)
Works with ConnectWise offline
Outlook/Exchange sync
Gmail sync
Full sync via ConnectWise
Coming 2025
N/A