Licorice vs. ConnectWise Manage Feature Comparison
Licorice vs. ConnectWise Manage Feature Comparison
Joining
Free trial
Low cost
Licorice
ConnectWise Manage
Onboarding
Up and running in
Training time
Time to reach mastery
Process adherence
Human error
5 minutes
1 hour
1 week
Excellent
Low to none
1 week
Significant
2~3 months
Process creep
Requires constant monitoring
Automation
Auto-update ticket status
Auto-update SLA clocks
Auto-notify techs of ticket updates
Auto-capture time
See what others are working on
in real-time
Display correlated tickets when
creating a ticket
Clients, Users, and Sites
One-click see user contact details
Send to user to book appointment
Add and update users
Add and update clients
Add and update sites
List/search clients/companies
List/search users
Missing email addresses in red
Workflow
See ticket appointment history at a glance
See tickets and appointments together
See what others are working on
in real-time
Identify ticket problems at-a-glance
View techs’ workload side-by-side
Drag tickets between techs
One-click reassign ticket
One-click copy to another tech
CC external email addresses on
tickets
Display correlated tickets when
creating a ticket
Find client by typing user’s name into ticket
Scheduling
Client self-scheduling portal
Different scheduling and business hours
Restrict scheduling to certain clients
Branded self-scheduling portal
One-click request appointment with
user
Auto-reply to new service requests with scheduling link
Roster techs to client scheduling
Fully controllable scheduling rules
See tickets and appointments together
Dispatchers view
Efficiency and Performance
Guaranteed <50ms for any function
Average time to complete work
Average actions (click/typing/tab/drag)
Multiple tabs required
30–40 min per day
192 per day
Comfortable single
window
1½ – 2 hrs per day
612 per day
Several
Search
Find-as-you-type
Search by ticket #, tech, user, client,
free text
Intelligent AND / OR searching
Auto-display recent tickets for user
on create ticket
Find client by typing user’s name into ticket
Data Entry and Integrity
Saves everything as-you-type
Undo send note
Undo time entry
Works with ConnectWise offline
Ticket checklists / tasks
Time and Documentation
Average time documented / billed
Techs update tickets
Management overhead
Add assets to tickets
Add configuration items to tickets
Update asset information
Update configuration item information
Classify ticket by type / subtype / item
Ticket checklists / tasks
Time entry rounding
Billable/not-billable
After-hours billing
105%–112%
Hourly
None — techs self-manage
84%–86%
Hours – days
Constant monitoring
Technicians
See what other techs are working on
in real-time
View other techs’ workload side-by-
side with yours
One-click reassign to another tech
One-click copy in another tech
Centrally assign techs to teams
Assign a tech to multiple teams
Easily identify techs with profile pics
Define working/rostered hours
Default appointment duration per tech
Personal tasks
Teams / Pods
Centrally assign techs to teams
Assign a tech to multiple teams
Live notifications of team milestones
Security and Data
Two-factor authentication (2FA)
Force 2FA for all users
Ability to delete your data
Sync
Full 2-way sync between ConnectWise and Licorice
Works standalone (without ConnectWise)
Works with ConnectWise offline
Outlook/Exchange sync
Gmail sync
Syncs via ConnectWise
Coming 2025
N/A