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The Licorice pilot program is now open.

We are looking for innovative IT service providers and IT departments to provide feedback as we continue the development of Licorice™.

About the Pilot

    Licorice is a cloud-based software app built to deliver IT support services the way MSPs have been trying using regular ITSM software. However, we really need to know as we continue to add functionality—do the workflows in Licorice yield the efficiency gains we expect?

    Through many experiments, we developed new workflows and software components at a real IT service provider, eventually realizing a 10 times efficiency gain over conventional ticket-based support. We significantly reduced management complexity and overhead, reduced customer wait times, and had far happier engineers. We will talk more about these experiments in future blog articles.

    Licorice is the implementation in software of what we learned from these real-world tests. In the beginning, we expect Licorice will yield only part of the 10x potential achieved in the experiments. With tuning, we believe we can yield the same or better results than the paper-based process.

    Licorice is already a fast platform built to modern security and UI standards. We’re working with innovative and engaged IT service providers, MSPs, TSPs, and IT departments during the Pilot program to develop and fine-tune Licorice’s functionality to its full potential.

    This is your opportunity to work collaboratively to provide feedback as we continue development and gain significant competitive advantages in your service offering. None of your existing customer services will be interrupted.

    Please note: Licorice currently integrates only with ConnectWise.

    Request Access Now

    If you, your team, and your clients are sick of the never-ending ticket grind, please get in touch to see whether we might be a fit to work together.

    By applying, you are not committing to anything or signing up to any mailing lists. You are simply expressing your interest. You can also contact us directly instead.

    We look forward to hearing from you.