Frequently asked questions

What does it look like? Screenshots?

We can’t wait to show you—Licorice is a truly unique interface that’s been completely re-thought, so we’re being a bit quiet about it until it’s ready. To see and use it, join the Pilot :).

Why do we need more ITSM/PSA software?

Licorice isn’t an ITSM or PSA. In fact what we focus on is front-line IT support and maintenance. After an exhaustive search of existing and upcoming IT support software, there was nothing even remotely like Licorice. So here we are…

Who is Licorice for?

If you’re an IT provider or department, MSP, CSP, or similar, and:

  1. Have been trying schedule appointments for tickets in your existing ITSM/PSA software;
  2. Want to offer clients the ability to self-schedule appointments online, safely, with zero-touch from you;
  3. Were you early to adopt tools like MSPAssist, BrightGauge, or UserCentric etc.;
  4. Have ever thought to yourself “there’s got to be a better way than tickets.”

Then we are right here with you!

When will Licorice be released?

We’re working closely with Pilot clients to ensure we’ve got the new workflow 100% right. Once the Pilot rounds are complete, Licorice will be released as a private beta. We’re staging things like this because it’s really important to us that every part of Licorice (both the company and the software) is robust and ready to scale. This first release of Licorice will be ready mid this year (2021). If you want to request access now, you can do so here.

How can I provide feedback?

Right now, there are two ways to provide feedback about what you want to see in Licorice—you may either contact us directly or become a Pilot client. We’re listening!

How much will Licorice cost?

Licorice is completely free to use up to 3 users. For 4 or more people, it’s US$30/mo per person for all people (paid annually), or $40/mo paid monthly. This price is subject to change.

What are Licorice’s system requirements?

Licorice runs in a browser. We support up-to-date Chrome, Firefox, Safari, and Edge Chromium. The minimum supported screen resolution is 1920×1080.

Does Licorice work on mobile devices?

Full mobile support will be implemented in a future release. We know this is a “mobile-first” world. However, IT professionals spend a lot of time on computers and tablets/2-in-1 laptops, so we need to get the workflows right there first, and then we’ll focus on getting mobile right.

Licorice should also work on Chromebooks and thin clients (as long as their browsers are reasonably modern).

Does Licorice work on tablets?

As long as they have a minimum resolution of 1920×1080 and a reasonably modern browser, then yes. There are no special requirements.

Can Licorice be self-hosted?

Licorice has a focus on in-browser performance and regional isolation—meaning Licorice can be hosted in the country or region you select, and your data will never leave that country/region. However Licorice can be hosted at your facility if need be. Please contact us to discuss your requirements.

What’s wrong with ‘tickets’?

They’re not ‘bad’ per se. However, IT support services have two main types of work:

  1. Emergent tasks that need to happen immediately; and
  2. Planned tasks that need to happen in the future.

For the second type of task, tickets are not an appropriate tool, and no other service industry uses tickets for planned work. Please follow our blog as we’ll discuss this topic as time goes on.