Frequently asked questions

When will Licorice be available for general release?

We’re working hard on it, however we don’t have a specific date. Currently we are working with Pilot clients to get Licorice to an absolute maximum of usefulness. Once we’ve achieved this, we will release.

How can I provide feedback?

Right now there are two ways to provide feedback about what you want to see in Licorice—you may either contact us directly, or become a Pilot client. We’re listening!

How much will Licorice cost?

Licorice is freemium—you will be free to use it without limitation from 1 to 3 people. For 4+ people Licorice is US$26/mo per user (for all 4 people or more).

What are Licorice’s system requirements?

Licorice runs in a browser. We support up-to-date Chrome, Firefox, Safari, and Edge (based on Chromium). The minimum supported screen resolution is 1920×1080.

Does Licorice work on mobile devices?

Not yet. Full mobile support will be implemented in a future release. We know this is a “mobile first” world, however IT professionals still spend a lot of time on computers and tablets/2-in-1 laptops, so we need to get the workflows right there first, and then we’ll focus on getting mobile right.

Licorice should also work on Chromebooks and thin clients (as long as their browsers is reasonably modern).

Does Licorice work on tablets?

As long as they have a minimum resolution of 1920×1080 and a reasonably modern browser, then yes. There are no special requirements.

Can Licorice be self-hosted?

At present we have no plans for self-hosted installations. Instead, we’re focusing on proper regional isolation—meaning Licorice can be hosted in the country or region you select, and your data will never leave that country/region. If you have specific requirements, please let us know.

What’s wrong with ‘tickets’?

They’re not ‘bad’ per se, however IT support services has two main types of work:

  1. Emergent tasks that need to happen immediately; and
  2. Known tasks that need to happen in the future.

We believe that for type 2, tickets are not the appropriate tool. We will be talking at length on this topic in our blog as time goes on.